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What happens if the clay portion of the filter breaks?

A: In the case that the clay portion breaks, discontinue use and notify us so that we can arrange for you to get a replacement pot. If the filter is broken or has deep cracks (i.e. cracks that go all the way through the pot), it will not be safe for use since unclean water may be able to pass through those cracks. While the filter is made of clay and is breakable, keep in mind that the filter becomes quite heavy when it is filled with water, and will therefore be difficult to break if it is kept on a stable and steady surface.